Draft policy — final legal text requires professional review before production use.
We store the name, email and WhatsApp number you provide at signup so we can operate your account, send you important updates and secure the platform.
When you activate a plan we record the plan you chose, the activation and expiry dates, and the current status.
Every credit change (grant, deduction, refund, correction) is written to an immutable ledger for your visibility and audit.
For every generation you submit we store the prompt, chosen mode and status. Renders you can access from your history remain associated with your account.
When you contact support we retain the ticket, messages and any attachments you send so the team can help you.
The companion extension is not live yet. When it launches, we will scope the data it collects to what is strictly needed for the feature.
We record account activity (logins, key changes) for your security overview.
Historical subscription and credit ledger entries are retained even if plans are deactivated so your records stay accurate.
You can request access, correction or deletion of your personal data at any time by contacting support.
For any privacy request, contact support@flowaivideo.shop.